Terms & Conditions
Eligibility to Purchase+-
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. MILK offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however,we may be waiting for shipments from our designer suppliers. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once designer stock has been delivered to MILK. MILK will only take Advance Purchase orders for stock that has been scheduled for delivery by a designer supplier. Your rights regarding Advance Purchase are the same as those for any other purchase at MILK.Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock. Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable. If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period. MILK will store a record of your transactions fora minimum of one year.
Pricing Policy +-
Prices shown on the Site are in AED. All prices and offers remain valid as advertised from time to time. The AED of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error. Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period. If you are a customer whose credit/debit card is not denominated in AED, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
Acceptance of your Order+-
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and MILK will be completed when we email you to confirm the goods have been dispatched. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun. Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible.We shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
We accept Visa, MasterCard, and any other methods which may be clearly advertised on the Site from time to time. Once this transaction is complete, you will then return to www.milk-living.com Payment will be debited and cleared from your account upon dispatch of your order by MILK. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the ownerof the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to MILK, we will not be liable for any delay or non-delivery. We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Payfort, a secure online payment gateway that encrypts your card details in a secure host environment. To help ensure that your shopping experience is safe, simple, and secure, MILK uses Secure Socket Layer (SSL) technology. Furthermore, we takereasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procuresunauthorized access to any data you provide when accessing or ordering from the Site.
We accept payments online using Visa and MasterCard credit/debit card in the (Currency required, e.g. AED/USD). If “Credit Card Online” is selected as the payment methods then the details on the Customers ID (Card holders ID) should exactly match that of the credit card used to make the purchase
Orders placed outside the U.A.E may be subject to the relevant taxes and duties applicable to the jurisdiction from which the order was placed.
- Milk LLC uses DHL/ ARAMEX Express to deliver Products outside and within the UAE. MILK LLC delivers to most destinations around the world.
- MILK LLC will try its best to ship the Product within 7 working days of submitting the Purchase Order.
- Delivery times for international deliveries, 10-14 working days; and
- Within UAE, 3-4 working days
- www.milk-living.com will NOT deal or provide any services or products to any of OFAC sanctions countries in compliance with the law of UAE.
- United Arab of Emirates is our country of domicile.
- The expected delivery times set this clause are estimates only. MILK is not liable if the product deliveries vary from the clauses under DELIVERY.
Gift Cards +-
MILK Printed and Virtual Gift Cards are sold subject to the following terms and conditions:
- Gift cards are valid for 12 months from date of purchase.
- Gift cards can be redeemed against all products on www.milk-living.com
- Gift cards are non transferable and may not be returned or redeemed for cash.
- If your order total is less than the value of the Gift Card, the remaining balance will be credited to your account and will be redeemed against subsequent orders. You may check your Gift Card balance online via your My Account page.
- If your order exceeds the value of the Gift Card and you have existing store credit on your account, this will automatically be redeemed to cover the remaining balance. All remaining balances exceeding the value of your gift credit or store credit mush be paid by credit or debit card.
- If you return products you have purchased using a Gift Card, the remaining balance will be credited to your account as store credit and will be redeemed against subsequent orders. You may check your store credit balance online via your My Account page.
- Virtual Gift Cards will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy will also be sent to the sender as confirmation of dispatch.
- Milk is not liable for delivery of a virtual gift card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
- Milk is no responsible if a Gift card is lost, stolen, destroyed or used without permission.
- Milk reserves the right to cancel a gift card if we deem such action necessary.
- Promotion codes cannot be applied to the purchase of Gift Cards with the exception of free shipping codes, which can be applied to Printed Gift Cards orders.
- Shipping is applicable on Printed Gift Cards.
Promotion Codes +-
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
Insurance and Delivery +-
MILK insures each purchase during the time it is in transit until it is delivered to your specified delivery address.We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by MILK, and transfer of responsibility in the same way. Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. MILK are not responsible for any delays caused by destination customs clearance processes.
Returns and Exchanges +-
You have the right to cancel your order with us provided you give us written notice. You have the right to cancel your order within 24 hours without giving any reason. To exercise the right to cancel, you must inform us by by email to: firstname.lastname@example.org.
If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately. Please refer to our Returns & Exchanges policy for further information. Our policy Items should be returned unused and with all MILK and designer garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused. Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return. Please email email@example.com if any of your purchases have been delivered without MILK tags/packaging. All items returned should have a Return Merchandise Authorization (RMA) number to allow easy identification and prompt processing. Unidentified returns will be returned to the sender. Shoes All shoes should be tried on a carpeted surface before wear. Faulty goods Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available,you are entitled to a full refund. Colors We have made every effort to display as accurately as possible the colors of our products that appear on MILK. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate. REPEATED RETURNS We refuse to accept orders at our discretion if goods are returned repeatedly.
Intellectual Property Rights +-
Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including MILK Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by MILK and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing,copying and use of the above listed materials to any other server, location or upport for publication, reproduction or distribution is expressly prohibited.However, you are permitted to make one copy for the purposes of viewing Conten tfor your own personal use.
In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. MILK tries to ensure that the information on this site is accurate and complete. MILK does not promise that MILK’s Content is accurate or error-free. MILK does not promise that the functional aspects of the Site or MILK's Content will be error free or that this Site, MILK Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
No Commercial Use +-
This Site is for your personal on-commercial use only. You may not modify, copy, distribute, transmit,display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products,or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
Your Activity +-
You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.
Third Party Sites +-
We may include hyperlinks on this Site to other websites or resources operated by parties other than MILK, including advertisers. MILK has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
Your Rights +-
You have certain rights under the law.In the UAE these include:
That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site; certain remedies if a product is defective; and a right to cancel any order for a product within 24 hours after the date of receipt of the product and receive a full refund even if it is not defective (see Cancelling your order above).
If you have a complaint about us email firstname.lastname@example.org giving full details including date of purchase and order reference number where applicable and your full name and address and contact details. The TOS together with all our policies and procedures will be governed by and construed in accordance to the law and the relevant courts of the UAE will have exclusive jurisdiction.